1. |
How can I remove hard water deposits of calcium, lime, or other water minerals that are being left behind by my cleaning water?
Do not allow the water puddles to evaporate on the floor. For stubborn stains use some type of toilet bowel cleaner or a lime & calcium deposit remover.
|
2. |
Can you mix different colors of Quartz-Lock® Grout to get a shade not offered by Starquartz?
Yes you can, but unfortunately, it will not be guaranteed by StarQuartz. When you finish creating your custom color make an extra amount in case you need it for future use.
|
3. |
What type of cleaner can I use for stubborn stains (tomato paste, wine, etc) on Quartz-Lock® Grout?
We recommend using a cleaning product like Soft Scrub with Bleach Cleaner.
|
| 4. |
In what temperature range can Quartz-Lock® Grout be used?
Quartz-Lock can be used from 40ºF to 120ºF. Protect from freezing. On hot tile applications, cool tile surface with water prior to installation.
|
5. |
Can Quartz-Lock® Grout be used under water like in a swimming pool? Will chlorine have any effect (color change) on Quartz-Lock® Grout?
We do not recommend it at this time for submerged installations. Our testing in pools is almost complete. Check back soon for more information. Quartz-Lock® Grout has been tested and passed ANSI 118-3 standard for chemical resistance which includes testing for bleach, the chemical found in chlorine.
|
6. |
Are there any special precautions I need to take when using Quartz-Lock® Grout in shower application?
Minimum dry time following grouting or re-grouting in showers or other wet applications is 7 days before water exposure. If the job is a re-grout, be sure that the joint has at least 24 hours to dry out following old grout removal. StarCure Urethane Grout Cure Accelerator is recommended to accelerate drying time in damp environments. See StarCure Technical Data Sheet for complete information.
|
7. |
Can Quartz-Lock® Grout be used for slate tiles and do tiles have to be sealed prior to grouting?
Quartz-Lock® Grout can be used for slate tile. Tiles need to be sealed prior to grouting.
|
8. |
Can I use a solvent-based sealer on natural stone before grouting?
Yes; however, we recommend that you allow the stone to dry for 24 hours before grouting to be sure that all the solvent is released.
|
9. |
Can Quartz-Lock® Grout be used in a steam room?
Yes, Quartz-Lock® Grout has been tested at our company lab to withstand up to 175° F.
|
10. |
Can Quartz-Lock® Grout be used on polished tiles?
Quartz-Lock® Grout, like other sanded grouts, may scratch glass tiles, soft or polished marble and stone, soft glazed and handmade tiles. Test grout on a small area to ensure compatibility.
|
11. |
Can you apply light foot traffic before 24 hour dry time?
We recommend protecting the grout joints from light traffic for 24 hours. If your installation requires less than 24 hours dry time prior to foot traffic, fans and dehumidifiers may be used to accelerate the curing process. StarCure Urethane Grout Cure Accelerator is recommended to accelerate drying time to 12 hours for light foot traffic.
|
12. |
If doing an outdoor project and rain is forecasted, can I cover the area with plastic to protect the grout from rain? During wet conditions will the drying period be extended?
Quartz-Lock® Grout is an air-dried product. Covering the grout with plastic will interfere with the drying process. If rain conditions exist, we recommend using some type of shelter above the grout area. Humid conditions may slow the drying time slightly, so test the grout joints for full cure before allowing foot traffic.
|
13. |
If I enhance my natural stone after it is grouted, does the enhancer change the color of the grout?
No, as long as the enhancer is clear.
|
14. |
How close do the chip sticks and paper charts match the actual
color of my grout?
The chip sticks are closer to the actual grout then the paper charts. Depending on the light that you look at the paper charts in the color will vary.
|
15. |
I did not do grout clean up until the following day, what will take off the grout haze once the grout is dried?
Scrub with citrus cleaner in hot water. If haze is not gone then contact customer service at 1-866-220-4500.
|
16. |
How do we remove the grout once fully cured?
Contact your installer. He can use conventional grout removal techniques.
|
17. |
Can you use grout paint to change the color on the surface?
Yes, but you will change some of the stain resistance properties.
|
18. |
Will applying a tile or grout sealer after grout installation hurt
Quartz-Lock grout?
No; however, make sure the grout is dry for a minimum of 2 days before applying sealer.
|
